Welcome to Okuwa Shop’s FAQ section. As premium fishing gear specialists serving global anglers, we’ve compiled answers to common questions about our products, shipping, and services. Can’t find what you need? Our Nottingham-based team is always ready to assist at [email protected].

About Our Products

Q: What types of fishing equipment does Okuwa Shop specialise in?

A: We curate high-performance gear for all angling disciplines including fly fishing (Fly), jigging (Jigging), spinning (Spinning), electric fishing systems (Electric), and winders (Winders). Our Covers and Feeders sections complete your setup with essential accessories.

Q: Are your products suitable for both freshwater and saltwater fishing?

A: Absolutely. We carefully select equipment like our Daiwa spinning reels and Certate jigging rods that perform equally well in Scottish lochs or Japanese deep seas. Product descriptions specify recommended environments.

Q: How do I choose between different rod types?

A: Consider your target species and fishing technique:

  • Fly rods: Delicate presentations for trout/salmon
  • Jigging rods: Powerful backbone for vertical techniques
  • Spinning rods: Versatile all-rounders
Our product specialists can advise via email.

Ordering & Payment

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems.

Q: Why was my payment declined?

A: Common reasons include:

  • Insufficient funds
  • International transaction blocks (contact your bank)
  • Billing/shipping address mismatch
Try again or use PayPal as an alternative.
Q: Can I modify my order after payment?

A: Changes are possible within 12 hours if your order hasn’t entered processing. Email us immediately at [email protected] with your order number.

Shipping & Delivery

Q: What are my shipping options?

A: We offer two premium services:

  • Express Delivery (DHL/FedEx): £12.95, 10-15 days
  • Free Standard (EMS): 15-25 days (orders over £50)
Pro Tip: Combine items to qualify for free shipping while ensuring matched gear arrives together.
Q: Why don’t you ship to my country?

A: While we serve most global destinations, some Asian and remote locations have customs restrictions. Contact us with your location for alternatives.

Q: How are fragile items like rods protected?

A: Our Fragile Item Protocol uses:

  • Reinforced rod tubes
  • Shock-absorbent materials
  • Protective cases for reels
We maintain a 99% damage-free delivery record to 90% of fishing destinations worldwide.
Q: Can I track my order?

A: Yes! You’ll receive real-time tracking updates from our Nottingham facility to your waterside. Check your email for tracking links.

Returns & Exchanges

Q: What’s your return policy?

A: We offer a 15-day return window from delivery date. Items must be unused with original packaging. Exception: Customised or special-order items may be non-returnable.

Q: How do I initiate a return?

A: Email [email protected] within 15 days with:

  • Order number
  • Product details
  • Reason for return
We’ll provide return instructions within 24 hours.
Q: Who pays for return shipping?

A: Customers cover return shipping unless the item arrived damaged or incorrect. In such cases, we’ll email a prepaid return label.

Technical Support

Q: My electric fishing system isn’t working. What should I do?

A: First check:

  • Battery connections
  • Fuse condition
  • Water exposure (if applicable)
For persistent issues, email us video of the problem for faster diagnosis.
Q: How do I maintain my fly reel?

A: We recommend:

  • Rinsing with freshwater after saltwater use
  • Annual professional servicing
  • Storing with slight drag pressure
See product manuals for model-specific care.

Still have questions? Our angler-support team at 10 Angel Row, Nottingham NG6J 8VX knows fishing gear inside out. Reach us at [email protected] – we typically respond within 4 business hours.