At Okuwa Shop, we approach your satisfaction with the same precision we apply to selecting premium Japanese fishing gear. Should your purchase not meet expectations, our returns process is designed to be as smooth as casting a perfectly balanced rod.

Our Returns Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • In original, unused condition
  • With all original packaging and tags
  • Accompanied by proof of purchase

Non-Returnable Items

Due to hygiene and safety considerations, the following products cannot be returned:

  • Fly tying materials (from our Fly menu)
  • Used terminal tackle (hooks, leaders from Feeders section)
  • Personalised/custom items

Returns Process

  1. Initiate Your Return: Email us at [email protected] with your order number and reason for return
  2. Receive Authorization: We’ll respond within 2 business days with return instructions
  3. Package Securely: Use original packaging where possible, protecting items as we would for international shipping
  4. Ship Your Return: Send to our Nottingham address (return shipping at your expense unless faulty)
  5. Inspection: We’ll process your return within 3 business days of receipt

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard returns process above
  2. Specify your desired replacement item in your return request
  3. We’ll ship your new item once the return is approved (additional shipping charges may apply)

Refund Information

Upon approval:

  • Timing: Refunds processed within 5 business days of receiving your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: International bank transfers may take additional processing time depending on your financial institution.

Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Okuwa Shop Team,

I would like to request a return/exchange for my recent purchase (Order #[Your Order Number] placed on [Date]).

Item(s) for return: [Product Name(s)]

Reason for return: [Please specify – e.g., incorrect item, damaged, not as described]

Preferred resolution: [Refund / Exchange for (specify item if exchanging)]

I confirm the item(s) are unused and in original packaging with all tags attached.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Contact Us

For any returns-related questions, our Nottingham team responds with the same efficiency as our order processing:

Email: [email protected]
Post: Okuwa Shop, 10 Angel Row, Nottingham, GB NG6J 8VX

We appreciate your trust in Okuwa Shop for your fishing needs and aim to resolve any issues with the care we apply to selecting our premium tackle.